Terms and Conditions

By using the Obaldo Palace website and completing a purchase, you agree to the following terms and conditions:

1. Orders and Payment

• Customers are responsible for ensuring that all order details are correct before completing the purchase.
• All orders are subject to product availability.
• Orders are confirmed once payment has been successfully completed through the payment methods available on the website.
• Obaldo Palace reserves the right to cancel an order in the event of an error in pricing, product availability, or order information. Any amount paid will be refunded to the customer through the appropriate method.

2. Prices and Products

• All prices displayed on the website are the applicable prices at the time of purchase.
• Prices, promotions, and discounts may be updated from time to time.
• Product images and descriptions are provided to illustrate product details. Slight variations in colors may occur due to screen settings and lighting conditions.

3. Shipping and Delivery

• Orders will be prepared and shipped according to the delivery options available on the website.
• Delivery times may vary depending on the delivery area and shipping provider.
• Customers are responsible for providing accurate delivery and contact information when placing an order.

4. Exchange and Return Policy

Customers may request an exchange or return within 14 days from the date of receiving the order, subject to the following conditions:

• The product must be in its original condition and must not have been used, washed, or damaged.
• All original tags, labels, and packaging must be included, where applicable.
• The customer must provide the order number or proof of purchase when requesting an exchange or return.
• Products showing signs of use or damage resulting from misuse will not be accepted.
• The customer is responsible for return or exchange shipping fees unless the product is defective or an incorrect item was delivered.
• All exchange and return requests are subject to review and inspection by the Obaldo Palace team.
• Refunds will be processed after the returned product has been received and inspected to ensure that it meets the return conditions.
• Refund processing times may vary depending on the payment method, bank, or payment service provider.

5. Non-Returnable or Non-Exchangeable Products

Products cannot be returned or exchanged if they:

• Have been used, washed, or altered.
• Have been damaged due to misuse.
• Do not include the original packaging or tags, where applicable.
• Are requested for return or exchange after the 14-day period has expired.

6. Offers and Discounts

Certain products and promotional offers may be subject to specific terms and conditions, which will be stated in the relevant product or promotion details.

7. Privacy

Obaldo Palace is committed to protecting customers' personal information and handling their data in accordance with applicable policies and regulations.

8. Amendments to the Terms and Conditions

Obaldo Palace reserves the right to update or modify these terms and conditions when necessary. Any updates will be published on this page.

9. Contact Us

For inquiries regarding orders, products, shipping, exchanges, or returns, customers may contact the Obaldo Palace customer service team through the contact channels available on the website.